Returns Policy
We stand behind every piece we make. Your satisfaction matters more to us than any single sale.
"Every piece we create is made to the highest standard of craftsmanship. But if something isn't right, we'll make it right — no arguments, no difficult process."
7-day return window from delivery
Free return shipping on damaged or wrong items
Exchange, repair, or full refund — your choice
Response within 24 hours guaranteed
What qualifies for a return?
We keep this simple. If you're not happy for a valid reason, we'll sort it out.
Item arrived damaged
If your piece was damaged during shipping, contact us within 48 hours with photos. We will arrange a free return and send a replacement or issue a full refund.
Wrong item received
If you received the wrong item, contact us immediately. We'll send the correct item with priority shipping at no cost to you.
Item significantly differs from listing
If the piece differs substantially from what was described or shown, you are entitled to a full refund. Natural wood grain and colour variations are expected and are part of the beauty of solid wood — these are not defects.
Custom orders
Custom and personalised orders are non-refundable unless defective or damaged, as they are made specifically for you. We share photos before shipping so you can approve the piece — ensuring your complete satisfaction before it leaves our studio.
How to Start a Return
Contact Us
Reach out on WhatsApp (+234 915 505 6696) within 7 days of delivery. Tell us what happened and we'll guide you through the process.
Send Photos
Send us photos of the item and its packaging. This helps us understand what went wrong and speeds up the resolution.
We Resolve It
We'll arrange collection and process your refund or exchange within 5 business days. No back-and-forth, no stress.
Need to start a return? We're here to help.
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